clue implementation unit

Clue Unit #22 - An Introduction to Vendor Relationship Management (VRM) - August 1. 2007

(iTunes) (MP3) (click here to subscribe)

Today's Topics:

•     What is VRM?  
•     Will businesses get it?  
•     What are the mechanics of the system?  
•     Microformats?  
•     The employee experience  

Related Links:

VRM - Vendor Relationship Management
Berkman Center at Harvard
Internet Identity Workshops
Attention Trust
Open ID
Consortium for Service Innovation
Chris' X-Drive Experiment
The Enterprise Immune System
Microformats and VRM
Get Satisfaction
Cooptition
Kwik-E-Mart 7-11

Clue Unit #7 Show Notes: March 19, 2007

(click here to listen - MP3)

(click here to subscribe to this feed)

Episode 7, about 30 minutes.

Today's Topics

• SXSW review and recap
• Community 2.0 review and recap

With Jake McKee, Lee LeFever and Christopher Carfi.

Clue Unit #6 Show Notes: March 7, 2007

(click here to listen - MP3)

(click here to subscribe to this feed)

Episode 6, about 30 minutes.

Today's Topics

• SXSW heads-up
• Community 2.0 conference thoughts
• Brainstorming on how create interesting conference panel conversations via role-playing (eg. what are the issues brought up by CEO, product manager, etc.)
• Thoughts on creating metrics for measuring success with business communities

With Jake McKee, Lee LeFever and Christopher Carfi.

Clue Unit #4 Show Notes: February 14, 2007

(click here to listen - MP3)

(click here to subscribe to this feed)

Episode 4, about 30 minutes.

Today's Topic - CommunityNext:

Jake McKee and Lee LeFever were at the CommunityNext conference over the weekend, a conference focusing on"The Present and Future of Online Communities."  Here's what they saw and heard.  Chris acts as MC.

Clue Unit #2 Show Notes: January 30, 2007

(click here to listen - MP3)

(click here to listen - M4A)

(click here to subscribe to this feed)

In this, our second podcast, we bring back...

1. Introduction
2. Announcements -- conferences, news, etc.
3. Focused Topical Discussion
4. Conference Chatter -- Anything goes
       

Today's Topics:

• Our inspiration to get into the business of online communities
• What would you say to a marketing manager if you had 5 minutes to talk about online communities?
• The controversy surrounding Microsoft sending bloggers free Ferrari laptops loaded with Vista.