clue implementation unit

Clue Unit #23 - Communities and Food - August 10. 2007

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Today's Topics:

•     The role of food in customer relationships
   
•     Food Service Storys: Portillos in Chicago
   
  •       The Varsity in Atlanta    
  •       Dicks Drive-In in Seattle    
  •       Texas De Brazil in Dallas    
  •       Dick's Last Resort    
•     Focus on Food for Events  
•     Satisfaction Scores Based on Food  
•     Food as Cross-Cultural Connector
   
•     Multiple Channels of Online Communities  
•     Remembering Names as Customer Service  
•     Phoning it in Vs. Doing the Right Thing  

Related Links:

Blogher in Chicago
Elise Bauer Simply Recipes
Wired: Mike Arrington BBQs
Hugh Mcleod Blogger Dinner
Menuism.com - Social Networking and Dining Reviews
Menuism's Gut Check - Twitter as Food
Devil Wears Prada
Elizabeth Edwards at Blogher Chicago
Tech President
Personal Democracy Forum

Clue Unit #22 - An Introduction to Vendor Relationship Management (VRM) - August 1. 2007

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Today's Topics:

•     What is VRM?  
•     Will businesses get it?  
•     What are the mechanics of the system?  
•     Microformats?  
•     The employee experience  

Related Links:

VRM - Vendor Relationship Management
Berkman Center at Harvard
Internet Identity Workshops
Attention Trust
Open ID
Consortium for Service Innovation
Chris' X-Drive Experiment
The Enterprise Immune System
Microformats and VRM
Get Satisfaction
Cooptition
Kwik-E-Mart 7-11